Personal support and advice
We are here for you
There are many cloud services out there – but few offer the level of support you’ll find with the Open Telekom Cloud. We prioritize personal consultation, comprehensive support, and close collaboration. Whether you need help with cloud implementation, day-to-day operations, or specific challenges, our team is always ready to assist you.
What makes our support special
Personal & close
You will have a dedicated contact person available by phone or email—ready to assist you quickly and reliably.
24/7 availability
Our support team and AI chatbot, Cloudia, are available around the clock – in both German and English.
Expert advice & technical support
From initial analysis to planning and implementation, our experts guide you through every phase of your cloud transformation.
Optional premium services
With the Enterprise Service Agreement, you benefit from faster response times, enhanced resource tracking, and dedicated support contacts.
Additional services for your cloud usage
Premium SLA
Ensure maximum performance and reliability with our premium service level agreements – designed for high availability.
Large community
Join a user Community where you can exchange insights, get practical tips, and participate in regular webinars.
Mobile app
Stay up to date anytime, anywhere. Our app delivers updates on releases, blog posts, and service status – with secure access via multi-factor authentication.
Cloud projects often raise questions – we have the answers. Our support team is available around the clock, offering personalized advice, technical expertise, and fast assistance.
„Whether it's initial questions, specific challenges or in-depth technical support: we are happy to help.“
Robert Haas, Chief Service Officer at the Open Telekom Cloud