Our customers want easy communication with their customers or employees. The goal is to quickly provide information such as opening hours or solutions to problems, and to advise on products if necessary. As a rule, callers ask the same questions over and over again, and these can be answered automatically. 

We offer chatbots and a conversational AI platform with linguistic technology developed in-house. These chatbots provide information, advice and answers to around 80 percent of queries automatically. Our customers save high costs per conversation with this automation.

Our technology is based on natural language understanding (NLU). This means that our chatbots understand natural language and can therefore provide more precise and satisfactory answers than many other solutions. At the same time, there is no need for time-consuming training. This is because our chatbot only needs the customer-specific information and can get started right away thanks to our integrated lexicon.

The TechBoost program supports us in marketing, sales and, of course, with the Open Telekom Cloud, which is appreciated very much not only by us but also by our customers.

We use the cloud for the complete operation of the chatbots. In addition to compute power, there are also a number of services for a secure and coordinated solution. We also use the NAT gateway and the Elastic Load Balancer to avoid single points of failure.

We are making it even easier for our customers and partners to develop and maintain chatbots themselves by building in more and more language understanding. We're also providing templates for complete business processes that customers then only need to customize for themselves.